In case of return or exchange, the product must be unused and in the same condition as received, it must be in the original packaging.
We do not accept products that are not in original condition, damaged or missing parts for reasons other than Pintta's fault.
We do not accept the return of products with more than 20 days after the survey.
After receiving the goods, if you do not claim the same in the legal period of 20 days, unfortunately we can not proceed with the refund.
To complete the return, we require the receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received the returned product. We'll also notify you about your approval or rejection of your refund.
If approved, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within a certain period of days.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again.
Then contact the credit card company. It may take some time before the refund is officially posted.
Then contact your bank. There is usually some processing time before a refund is released.
If you have already done all this and have not yet received a refund, please contact us by email email@example.com
Exchanges (if applicable)
We only replace items if they are not the correct size if they are defective or damaged. If you need to exchange it for the same item, send us an email to firstname.lastname@example.org and send your product to:
With a Pintta Shoes, lda,
Est. Nacional 115
Loures Business Park
2660-515 - St Julian of Tojal
You will be responsible for half of the shipping cost to return the item. Upon receiving a refund, the cost of 50% of the return shipping will be deducted from your refund.
Cost for national shipments (Portugal) 10 € Paint paid 5 € the customer pays 5 €. International cost (outside Portugal), can cost between € 25 and € 35 depending on the geographical location - Pintta pays between € 12.50 and € 17.50 the customer pays € 12.50 and € 17.50
Depending on where you live, the time it takes to get to your destination may vary.